scorebuddy.in · Effective from 29 September 2026 · Last updated 29 September 2026
All fees paid to ScoreBuddy are final and non-refundable once access to the purchased content has been given.
Please read this policy in full before you pay. By completing a payment you confirm that you have read and accepted it.
All fees paid to ScoreBuddy are final and non-refundable once access to the purchased content has been given. The narrow exceptions are in section 4.
This policy is part of our Terms and Conditions and should be read with them and with our Privacy Policy.
We want you to understand the reasoning, not just the rule.
The product is delivered the moment you get access. Unlike a physical book, digital course content cannot be returned. Once you have opened a course you have the videos, the questions, the solutions and the study material, and nothing we do can take back what you have already seen or noted.
Our costs are incurred upfront. Content is written, recorded and tested before a single student enrols. Teachers, streaming, hosting and question banks are paid for whether you use the course or not.
Seats in a live batch are limited. When you take a seat, we turn away or stop marketing to another student for it. A late cancellation leaves that seat empty.
So we make it easy to decide before you pay. Free lessons and sample tests are available on the Platform so that you can judge the teaching style, the content quality and the interface before spending anything. Every course page lists what is included and how long access lasts. If anything is unclear, ask us at info.scorebuddy@gmail.com before you pay — we will answer honestly, and we would rather you did not enrol than enrol and regret it.
Try the free content first. This is the single best protection against buying something that does not suit you.
| What you bought | When it becomes non-refundable | Notes |
|---|---|---|
| Course access (recorded) | The moment the course is unlocked in your account | This is normally within minutes of payment |
| Live online batch | The earlier of: the first class of your batch being held, or you accessing any batch material or recording | Booking a seat holds it against other students, so a cancellation after the batch starts is not refundable |
| Test series | The moment the test series is unlocked, or you open any test | Opening one test makes the whole series non-refundable, because the questions are the product |
| Free content | Not applicable — nothing is paid | We may change or withdraw free content at any time |
| Upgrade from free to paid | The moment the paid plan is activated | |
| Instalment payments | Each instalment is non-refundable once paid | Stopping instalments ends your access; paid instalments are not returned |
| Add-ons and extensions | The moment they are activated |
“Access given” means the content has been unlocked in your account, whether or not you have opened it.
Validity is not extended for time you did not use. A course bought for a 12-month validity expires 12 months from activation, whether you studied for 12 months or one day.
These are the only situations in which a refund is given. Each requires you to write to info.scorebuddy@gmail.com within 7 days of the event.
| Situation | What you get |
|---|---|
| Payment taken, access never given. You paid but the course was never unlocked and we could not fix it | Full refund |
| Duplicate payment. You were charged twice for the same purchase | The duplicate amount refunded in full |
| Wrong product. You were given access to a different course from the one you paid for, and you do not want the one you received | Full refund, or the correct course at no extra cost |
| We cancel a paid live batch entirely before it starts, and do not offer a replacement batch, a recorded alternative or a transfer | Full refund |
| We cancel a live batch after it has started and do not provide the remaining classes as live, recorded or rescheduled sessions | Pro-rata refund for the classes not delivered, calculated as (fee ÷ total classes) × classes not delivered |
| Technical failure on our side that prevents you from accessing the content for more than 7 consecutive days, which we cannot resolve | Pro-rata credit or refund for the period lost, at our option |
| A refund required by law | As the law requires |
Discretionary exceptions. In a genuine hardship case — a serious medical emergency, a bereavement — write to us. We may, entirely at our discretion, offer a credit, a deferral to a later batch, or a partial refund. This is a goodwill gesture, not an entitlement, and granting it once does not create a precedent.
To be clear, and to save you writing in: none of the following entitles you to a refund, a partial refund, a credit or an extension.
A refund is not available simply because a course did not produce a particular result. As stated in our Terms, we do not promise any score, rank or admission.
Cancelling before access is given. If you paid and have not yet been given access — for example a live batch you booked that has not started and whose material you have not opened — you may cancel within 48 hours of payment for a full refund. Write to info.scorebuddy@gmail.com with your order ID. Once access is given, section 1 applies.
Cancelling after access is given. You may stop using the Platform at any time and ask us to close your account. No refund is due. Your access simply ends.
Transfers we may allow instead of a refund. These are at our discretion, not a right, and are normally offered once per student:
| Instead of a refund | What it means | Conditions |
|---|---|---|
| Batch transfer | Move to a different live batch of the same course | Before the 3rd class of your current batch; subject to seats |
| Course transfer | Move to a different course of equal or higher value | Before 15% of the course validity has elapsed; you pay any difference in fee, and no refund is given if the new course costs less |
| Deferral | Hold your enrolment for a later batch | Requested before the batch starts; the deferred seat must be used within 6 months |
No transfers to another person. A course, batch seat or test series cannot be transferred to another student, friend, sibling or anyone else, whether or not money changes hands.
1. Write to info.scorebuddy@gmail.com from the email address registered on your account, within 7 days of the event, with:
2. We review it. We will acknowledge within 48 hours and give you a decision within 7 working days. We may ask for more information; the clock pauses while we wait for it.
3. If approved, the refund is made to the original payment method only — the same card, UPI ID or bank account you paid from. We cannot refund to a different account, in cash, or to another person.
| Step | Time |
|---|---|
| Acknowledgement | 48 hours |
| Decision | 7 working days |
| Refund initiated after approval | 7 working days |
| Credited to your account | Typically 5 to 10 working days after initiation, depending on your bank |
Deductions. Where a refund is approved, we may deduct payment gateway charges that are not returned to us, and any applicable taxes already remitted. Coupon and discount amounts are not refunded in cash.
Our decision is final, subject to the grievance process in section 10.
Money debited, no access given. If your bank shows a debit but the course was not unlocked, do not pay again. Write to info.scorebuddy@gmail.com with the transaction ID and a screenshot. Most such payments are auto-reversed by the bank within 5 to 7 working days. If it is not reversed and we did receive the money, we will either activate your access or refund it in full.
Paid twice. Tell us within 7 days and we will refund the duplicate amount in full to the original payment method.
Payment reversed after access. If a payment is reversed, charged back or fails after your access has been activated, we may suspend or terminate your access immediately until the amount is paid.
Come to us first. If you have a payment problem, write to info.scorebuddy@gmail.com. We will look at it properly and quickly.
Raising a chargeback with your bank instead — for a purchase you made and received — costs us a fee whatever the outcome, and we treat it as a dispute rather than a complaint. Where you raise one without contacting us first:
This does not affect your right to raise a genuine complaint with us or with a consumer forum.
If you are not satisfied with a refund decision, escalate it to our Grievance Officer.
We will acknowledge within 48 hours and resolve within 30 days, as required under the Consumer Protection (E-Commerce) Rules, 2020.
Business details. ScoreBuddy is operated by Sweta Sharma, sole proprietor, trading as ScoreBuddy, India.
Changes. We may update this policy. The version in force at the time of your purchase is the one that applies to that purchase.
Governing law. This policy is governed by the laws of India, and the dispute resolution provisions of our Terms and Conditions apply to it.